Cancellation Policy

At Kekaya Gold, our goal is to provide a seamless and satisfactory gold accumulation experience for our customers. We recognize that situations can change, and you may need to cancel your gold accumulation plan. Below is our detailed cancellation policy designed to ensure clarity and transparency.

1. Submitting a Cancellation Request

To initiate a cancellation, customers must submit a request through our customer service portal or contact our customer support team. All requests should include the customer's account details and reason for cancellation to facilitate a smooth process.

2. Options for Return

Upon receiving your cancellation request, you have two options for the return of your accumulated gold:

a. Physical Gold

• Delivery of Physical Gold: You can choose to receive the physical gold you have accumulated. The delivery will be arranged based on the weight of the gold accumulated up to the date of your cancellation request.
• Delivery Charges: Any shipping and handling fees will be borne by the customer and will be deducted from the total value of the gold being delivered. We ensure secure packaging and reliable delivery services to maintain the quality and safety of your gold.

b. Monetary Equivalent

• Market Value Calculation:Alternatively, you can opt to receive the monetary equivalent of your accumulated gold. The amount will be calculated based on the current market price of gold at the time your cancellation request is processed.
• Transfer Method: The monetary equivalent will be transferred to your registered bank account or via another mutually agreed-upon method. We ensure timely and secure transactions to facilitate this process.

3. Processing Time

• Standard Processing:Cancellation requests are typically processed within 10 business days from the date of submission. We strive to handle all requests efficiently to ensure a quick resolution.
• Expedited Processing: For urgent cancellations, expedited processing is available upon request for an additional fee. This service is subject to availability and feasibility.

4. Fees and Charges

• Cancellation Fee:A standard cancellation fee of 1% of the total value of the accumulated gold, whichever is higher, will be deducted. This fee covers administrative costs associated with the cancellation process.
• Administrative Charges: Additional administrative charges may apply, and these will be communicated to you at the time of your cancellation request.

5. Conditions

• Account Verification:All cancellation requests are subject to verification of your account details to ensure compliance with Kekaya Gold’s terms and conditions. This step is crucial to prevent unauthorized cancellations.
• Outstanding Dues: Any outstanding dues or liabilities must be cleared before the cancellation process can be completed. We will notify you of any such dues upon receiving your request.

6. Non-Refundable Contributions

• Promotional Offers:Any gold accumulated through promotional offers, bonuses, or special schemes is non-refundable and will not be included in the return calculation. This policy is designed to maintain the integrity of our promotional activities.

7. Customer Support

For any queries or assistance with the cancellation process, please contact our customer support team via email at support billing@kekaya.gold or call our helpline at +91 9947800900. Our dedicated team is ready to assist you with any questions or concerns you may have.

We appreciate your understanding and cooperation in adhering to our cancellation policy. At Kekaya Gold, we are committed to ensuring that your experience remains positive, even in the event of a cancellation. Your satisfaction and trust are our top priorities.